Quality in Project Management

Reviewing the characteristics of a "quality" organization, you use case studies, exercises, and an array of practical experience to appreciate the importance of project-specific quality management. Combines basic principles with problem-solving and decision-making. Learn to apply structured models to analyze problems and generate feasible solutions. Master several tested techniques, new models, and decision tools with examples drawn from modified cases. In developing a Customer Satisfaction Plan, you appreciate the relationships among quality assurance, planning, and control.