Service Management Operations Graduate Certificate

Program Director

Michael Parfett

This is a graduate certificate with a focus on Service Management from an operational perspective. This certificate addresses Service Management within the framework of the emerging science – Service Science. Key areas that are covered are: Customer Relationship Management; Marketing; service transition, service operation and continual service improvement from an ITIL perspective; quality and integrity of services including measurements; globalization; supply chain management; and business process management.

A graduate certificate program from Stevens' School of Systems and Enterprises and Howe School of Technology Management available online. Co-sponsored by AACEI, ACM, AIChE, ASCE, IEEE, NECA, NSPE, and SNAME.

If you're a professional with a bachelor's degree, you can earn a graduate certificate or a masters degree in an outstanding online Service Management program delivered by the same superior faculty who teach in conventional settings. You receive the finest professional education using rich Internet features -- threaded discussions, chat, bulletin boards, e-mail, file sharing, whiteboards, and workgroups for in-depth participation. You also have online library privileges, with instant search and retrieval of important databases.

Courses

• Graduate Certificates
• Masters
• MBA
• Training Programs
• Corporate Programs
• Apply for Admission 
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