Fundamentals in Service Management in the Global Market (SME610)

Paul Rohmeyer o
Instructor:

Paul Rohmeyer 

 
SME 610 is a comprehensive course in service management that covers critical service science concepts for managers with emphasis on the global marketplace. Topics include concepts of service science, design and engineering of services, managing global services, human dimensions in service management, and ethical considerations.  The course includes examination of service management case studies and relevant articles about emerging global service trends.

The WebCampus learning environment forces students to apply themselves. That’s what I like about it. Accountability is at its highest in Stevens’ WebCampus."
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