Fundamentals in Service Management in the Global Market (SME610)

Paul Rohmeyer o
Instructor:

Paul Rohmeyer 

 
SME 610 is a comprehensive course in service management that covers critical service science concepts for managers with emphasis on the global marketplace. Topics include concepts of service science, design and engineering of services, managing global services, human dimensions in service management, and ethical considerations.  The course includes examination of service management case studies and relevant articles about emerging global service trends.

I just completed my Graduate Certificate and I strongly recommend the Stevens’ WebCampus curriculum to anyone interested in improving their academic credentials while working full time. WebCampus offers flexibility, challenging and informative lessons, and an education that can actually be used in the real-world workplace. Denise O’Brien, Project Manager, AT&T"
Print This PageE-Mail This Page