Service Management Masters


Program Director
Michael Parfett

The United States, and indeed the global economy, has moved from a goods producing economy to a services producing economy.  A services driven world requires differences in how to design, develop, deliver and manage.  Almost all the expected growth in jobs and increases in the Gross National Product (GNP) will come within the services industries.


The Howe School of Technology Management in collaboration with the School of Systems and Enterprise have created a unique Service Management program to address the services market and provide students with the skills to meet the needs of today and tomorrow. The Service Management program is a multi-disciplinary program, drawing from Information Systems, System Engineering, Management Science and Computer Science. It aims to improve the performance of services through the configuration of people, technology and business. The goal is to improve the predictability, productivity and quality of services by applying scientific, management and engineering disciplines to service. 

The non-degree certificates can also be applied towards a full 12 course masters degree. The curriculum for the masters program is:

Required Course:

  • SME800 Service Management Capstone

 

Pick One Graduate Certificate (4 courses):

 

Complete the Graduate Certificate (4 courses):

 

Business Core (3 courses):

  • MGT623 Financial Management
  • MGT690 Designing Complex Organizations
  • MGT609 Introduction to Project Management

 

General Information
Credits 3 Credits Per Course/36 Credits Per Degree
Tuition per credit

$1100 per credit

$975 per credit (Howe School of Technology Management Returning Students)
Current Schedule Click here
Semester information Long Range WebCampus Academic Calendar
Application Apply
Phone 201-216-5092
Toll Free 1-800-496-4935
FAX 201-216-5011
Email webcampus@stevens.edu
Mail WebCampus.Stevens
The Graduate School
Stevens Institute of Technology
Castle Point on the Hudson
Hoboken, NJ 07030
United States of America

A Master's program from Stevens' School of Systems and Enterprises and Howe School of Technology Management available online. Co-sponsored by AACEI, ACM, AIChE, ASCE, IEEE, NECA, NSPE, and SNAME.

If you're a professional with a bachelor's degree, you can earn a graduate certificate or a masters degree in an outstanding online Service Management program delivered by the same superior faculty who teach in conventional settings. You receive the finest professional education using rich Internet features -- threaded discussions, chat, bulletin boards, e-mail, file sharing, whiteboards, and workgroups for in-depth participation. You also have online library privileges, with instant search and retrieval of important databases.


Course #Course NameInstructor (s)Semester
ES677Governing DevelopmentLeslie StevensFall-2010
MGT609Introduction to Project ManagementFernando Portes, Joca Stefanovic, Robert Zandoli, Patricia Cataruozolo, Murugappan Chettiar, Celia Desmond, David Keeney, Alan Maltz, William Ruggles, Alan Gopin, Don RheinsteinFall-2009, Spring I-2010
MGT623Financial ManagementEleni Gousgounis, William Stahlin, Terence StoeckertFall-2009, Spring I-2010
MGT690Designing Complex OrganizationsHoward Berline, Joseph Morabito, Patricia HolahanFall-2009, Spring I-2010
MIS690Supply Chain Management StrategyChris Asakiewicz, Robert LechichSpring I-2010
MIS710 or NIS630Process Innovation and ManagementJoseph Morabito, Robert LechichFall-2009, Spring I-2010
MIS712BPM and Workflow ImplementationMichael Zur-MuehlenFall-2009
MIS735Managing IT Service ProcessesDinesh Kumar, Paul RohmeyerFall-2009, Spring I-2010
MIS736Managing IT Service OperationsPaul RohmeyerTBA
MIS750Management of IT OrganizationsMarcia BalestrinoFall-2009, Spring I-2010
SME610Fundamentals in Service Management in the Global MarketMichael Parfett, Paul RohmeyerFall-2009, Spring I-2010
SME620Customer Relationship ManagementMichael Parfett, Mike RodriguezFall-2009, Spring I-2010
SME800Service Management CapstoneMichael ParfettTBA
SYS605Systems IntegrationWilliam MillerFall-2009, Spring I-2010
SYS625Fundamentals of Systems EngineeringKristin Giammarco, Richard Arra, Leslie StevensFall-2009, Spring I-2010
SYS650System Architecture and DesignEdward Wojciechowski, Alice SquiresFall-2009, Spring I-2010

Although it was extremely challenging, the personal reward and satisfaction by successfully completing such a rigorous program gives a true sense of professional accomplishment."

Stevens.WebCampus

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